Shashikant Dabral

Shashikant Dabral is a seasoned leader with over 32 years of expertise across customer service, recruitment process outsourcing (RPO), fraud control, credit operations, and service delivery. His professional journey has been shaped by a deep understanding of people management, operational efficiency, and strategic execution across diverse industries.

He holds a postgraduate degree in Industrial Relations and Personnel Management, where he graduated at the top of his class—a testament to his dedication to the field of human resources and organizational behavior.

Over the years, Shashikant has successfully built and led large teams, launched new business verticals, and managed multi-location operations. His strengths in vendor management, recruitment strategy, and process optimization have enabled organizations to scale while maintaining high performance standards. He has played a key role in driving critical RPO projects, managing recruitment partner networks, and implementing performance metrics to ensure continuous improvement.

In addition to his operational acumen, Shashikant specializes in employee engagement, leadership mentoring, and training and development. Certified in Neuro-Linguistic Programming (NLP) and Hypnotherapy, he brings a unique perspective to team dynamics and human behavior, fostering cohesive and high-performing teams. As the author of a book on people management, he is deeply committed to empowering first-time leaders with practical tools and insights.

Known for his balanced leadership style—combining analytical thinking with empathetic management—Shashikant ensures that business goals align with employee development and customer satisfaction. With a proven track record of delivering impactful projects and driving transformation, he continues to create value-driven solutions that contribute meaningfully to organizational success.